Privacy policy

1. Introduction

This privacy policy describes how Zoéf_ processes personal data in accordance with the General Data Protection Regulation (GDPR).

Zoéf_ is an online fashion store offering clothing from its own label. In the course of our business, we collect and process personal data to provide our services. By using our website or services, you consent to this privacy policy and the processing of your data as described herein.

This policy does not apply to external websites we may link to. Zoéf_ is not responsible for how those third parties handle your personal data.

 

2. Whose  Data We Process

We may process personal data from the following groups:

- Website visitors

- Customers placing an order

- Individuals who contact us via email or social media

- Business contacts expressing interest in our services

3. What Personal Data We Process and Why

We collect and use only the personal data that is necessary for specific purposes, including:

a. When you place an order:

- Name

- Shipping and billing address

- Email address and phone number

- Order details and payment information

Purpose:

- Fulfillment and delivery of your order

- Payment processing

- Customer support

b. For marketing purposes (with consent):

- Newsletter subscription data

- Purchase and browsing behavior (via cookies or analytics)

Purpose:

- Sending updates and promotions

- Analyzing consumer trends to improve services

c. Website analytics and cookies:

- Click behavior, time on site, pages visited

- Data collected via Google Analytics, Meta Pixe, etc.

Purpose:

- Optimizing user experience

- Understanding traffic patterns and product interests

d. Customer service:

- Name and contact details if you reach out to us

- Any data required to respond to your inquiry efficiently.

4. Legal Bases for Processing (under GDPR)

Zoéf_ processes personal data based on the following lawful grounds:

- Performance of a contract (e.g., processing your order)

- Explicit consent (e.g., subscribing to the newsletter)

- Compliance with a legal obligation (e.g., tax laws)

- Legitimate interest (e.g., improving our services)

5. Sharing of Personal Data

We may share your personal data with third parties only when necessary for the performance of our services or to comply with legal obligations. This may include:

- Courier services (for delivery)

- Payment service providers (e.g., Shopify Payments, PayPal, iDEAL)

- Technical service providers (e.g., webshop hosting, analytics tools)

- Legal authorities (only if required by applicable law)

We do not sell or rent your personal data to third parties.
Any data sharing is strictly limited to what is necessary for service execution, legal compliance, or the protection of rights and safety.

6. Data Security

Zoéf_ takes appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access. Examples include:

- SSL encryption of our website

- Secure payment processing

- Limited internal access to customer data

- Regular updates of our systems

7. Data Retention

We retain your personal data no longer than necessary.
Examples:

- Order and payment records: 7 years (required by tax law)

- Newsletter subscriptions: until you unsubscribe

- Analytics data (cookies): according to relevant cookie guidelines

8. Cookies and Tracking

We use cookies and similar technologies to:

- Make the website function properly

- Analyze visitor behavior (Google Analytics)

- Show relevant ads (e.g., Meta Ads, Google Ads)

You can manage or disable cookies via your browser settings. For more information, please refer to our [Cookie Policy].

9. Your Rights (under GDPR)

As a data subject, you have the following rights:

- Right to access your personal data

- Right to correct or update data

- Right to erasure (“right to be forgotten”)

- Right to restrict processing

- Right to data portability

- Right to object to processing

- Right to withdraw consent at any time

To exercise your rights, send a request to info@zoef-label.com. We will respond within 14 days.

10. Complaints

If you are not satisfied with how we process your data, you have the right to lodge a complaint with us or with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl

11. Changes to This Policy

We may update this privacy policy due to legal, technical, or business developments. The latest version will always be available on our website.

12. Use of Shopify Services

Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products to you.

When you interact with our website, certain data may also be collected and processed directly by Shopify as part of their service. Shopify may process your personal information to enable website functionality, analytics, and secure checkout.

For more details on how Shopify processes your personal data, including any rights you may have under applicable privacy laws, please refer to the Shopify Privacy Policy.

13. Contact Information

For questions regarding this privacy policy or your data, please contact:
Email: info@zoef-label.com
KVK: 78226597 – VAT: NL003304226B08